Sr. Customer Success Manager

THE TEAM:</strong></p> <p>Our Salesloft’s Customer Success team is comprised of seasoned and up-and-coming account management professionals.</p> <p>The Customer Success team consists of 30 some team members who develop and maintain a deep understanding of the customer’s business drives, goals, and steer activities to align with these initiatives. They act as a liaison between internal teams to ensure customer needs are being met, partner with sales to define and achieve customers’ success criteria, and demonstrate ROI and ensure customers renew the Salesloft Product Suite.  We strive to ensure customer satisfaction through inspiring, educating/training, driving adoption, managing stakeholders, and influencing the customer.</p> <p><strong>THE SKILL SET:</strong></p> <ul> <li>6+ years of experience in a Customer Success role</li> <li>1+ years of experience using the Salesforce CRM. Must have an intermediate to expert knowledge of Salesforce CRM components such as leads, activities, contacts, opportunities, and reporting. (Salesforce Admin Certification is a plus!) </li> <li>Previous experience in a SaaS/Technology company or fast-growing start-up preferred </li> <li>Superb listening skills and the proven ability to dig deeper to uncover the customer’s true objectives</li> <li>High level of empathy - it’s important for our CSMs to be a good person to peers and customers</li> <li>You are a clear, confident, and compelling communicator — in writing, in conversation, and in front of an audience</li> <li>You are extremely perceptive and highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality</li> <li>You are an expert project manager who ruthlessly prioritizes, manages stakeholder expectations, and ensures all key objectives and timelines are met</li> <li>You are resourceful, scrappy, and creative — if a playbook doesn't exist yet, you go figure it out and build it for the whole team to use</li> <li>You are confident in technical conversations — hearing “API” doesn't make you run and hide</li> </ul> <p><strong>WITHIN ONE MONTH, YOU’LL:</strong></p> <ul> <li>Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique </li> <li>Join our 3-week Sales Bootcamp, where you will learn our software and all the skills necessary to set you up for success, allowing you to make an impact in the market quickly</li> <li>Begin 1:1’s with your manager, understand your 30-60-90 day plan, meet & shadow current members of the Salesloft team, and delve into your territory </li> <li>Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them</li> <li>Meet key partners in Account Management, Finance, Marketing, Executives, etc. - they will be key relationships for you throughout your deal cycle</li> <li>Become demo certified</li> </ul> <p><strong>WITHIN THREE MONTHS, YOU’LL:</strong></p> <ul> <li>Begin working with customers</li> <li>Be Salesloft admin-certified</li> <li>Be enrolled in our Salesloft PM certification program</li> <li>Be a product expert and feel comfortable walking a customer through all aspects of the Salesloft platform</li> <li>Have proficiency in both the Salesloft product capabilities as well as modern sales engagement best practices</li> </ul> <p><strong>WITHIN SIX MONTHS, YOU’LL:</strong></p> <ul> <li>Be running with your customer success plans to encourage adoption & process optimization</li> <li>Be able to show quantifiable ROI to customers in the form of success stories</li> <li>Have a greater ability to understand deep technical aspects of a product and educate customers and peers using simplified explanations</li> </ul> <p><strong>WITHIN TWELVE MONTHS, YOU’LL:</strong></p> <ul> <li>Set an example for new CSMs, and assist in training, onboarding, and motivating new Lofters</li> <li>Be a proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance</li> <li>Have a thorough understanding of the challenges an organization faces when implementing a new technology and how to help them manage change</li> </ul> <p>At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.</p> <p>We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.</p> <p>If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!</p> <p>______________________________________________________________________________________________</p> <p>Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @<a href="http://clari.com">clari.com</a>  or @ <a href="http://salesloft.com">salesloft.com</a> email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers site.</p> <p><em>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.</em></p> <p> </p> <p><strong>#LI-REMOTE</strong></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>It is Clari + Salesloft’s intent to pay all Lofters competitive wages and salaries that are motivational, fair and equitable.  The goal of Clari + Salesloft’s

compensation program is to be transparent, attract potential employees, meet the needs of all current employees and encourage employees to stay with our organization.  </p> <p>Actual

compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.</p> <p>The total

compensation package for this position may also include performance

bonus,

benefits and/or other applicable incentive

compensation plans. </p></div><div class="title">Base Pay Range</div><div class="pay-range"><span>$101,000</span><span class="divider">—</span><span>$135,000 USD</span></div></div></div>

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