Senior Strategy & Operations Manager - Marketplaces

<p><span><strong id="docs-internal-guid-fea080d1-7fff-dd5e-681d-f1538b46530a">Senior Strategy & Operations Manager - Marketplaces </strong></span></p><p><span>Location: Nine Elms, London - Full-time</span></p><p><span>We are looking for a highly driven and passionate Senior Strategy & Operations Manager to manage the third party Marketplaces business end to end. The Marketplaces business is growing at a rapid pace and we are looking for a high calibre senior individual contributor to take it to the next level. You will be at the heart of a key growth vector for the business.</span></p><p><span>You will report into the Director, Strategy & Business Operations and will take ownership of the Marketplaces P&L, operating rhythm and commercial relationships. This role requires a strong balance of commercial acumen, strategic thinking, analytical rigor and execution skills. It is well suited for someone from a commercial or strategy background wanting to make a transition into a general management or operating role.</span></p><p><span><strong id="docs-internal-guid-fea080d1-7fff-dd5e-681d-f1538b46530a">About Zapp</strong></span></p><p><span>Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.</span></p><p><span><strong id="docs-internal-guid-fea080d1-7fff-dd5e-681d-f1538b46530a">Key

Responsibilities</strong></span></p><ul><li><p><span>Own the Marketplaces business end to end including delivery of top and bottom line P&L targets, effective day to day operations and robust commercial relationship.</span></p></li><li><p><span>Develop a strategic framework for how to compete and win on Marketplaces while sustainably growing the overall business.</span></p></li><li><p><span>Build Joint Business Plans (JBPs) and unlock opportunities to drive greater value for the business.</span></p></li><li><p><span>Analyse performance data & generate insights to continuously optimise investments across Pricing, Advertising & Promotions.</span></p></li><li><p><span>Partner with the internal Commercial and Technology teams to unlock new growth vectors on Marketplaces.</span></p></li><li><p><span>Run weekly business reviews with Marketplaces to analyse results across financial, customer, operational and service metrics.</span></p></li><li><p><span>Manage the internal weekly business reviews for Marketplaces with the Director, Strategy & Business Operations.</span></p></li><li><p><span>Become the internal champion for Marketplaces and its broader role within the Zapp ecosystem.</span></p></li></ul><p><span><strong id="docs-internal-guid-fea080d1-7fff-dd5e-681d-f1538b46530a">

Requirements</strong></span></p><ul><li><p><span>6+ years experience in a high standards, fast paced and outcome oriented environment.</span></p></li><li><p><span>Understanding of platform P&L and underlying drivers.</span></p></li><li><p><span>Strong evidence of commercial acumen and business judgement.</span></p></li><li><p><span>High levels of analytical rigour, first principles thinking and intellectual honesty.</span></p></li><li><p><span>Ability to think in systems and see the bigger picture.</span></p></li><li><p><span>Effective communication, relationship building and partnership skills.</span></p></li><li><p><span>Bias for action and a willingness to get to the bottom of things.</span></p></li><li><p><span>Track record of challenging the status quo and not settling.</span></p></li><li><p><span>Previous experience of working with Marketplaces is a plus, but not required.</span></p></li></ul><p><span><strong id="docs-internal-guid-fea080d1-7fff-dd5e-681d-f1538b46530a">

Benefits</strong></span></p><ul><li><p><span>Competitive salary & equity package.</span></p></li><li><p><span>Private Health Insurance (Bupa)</span></p></li><li><p><span>Zapp Credit for testing the Zapp service and experience</span></p></li><li><p><span>Extended sick pay and maternity/paternity leave pay.</span></p></li><li><p><span>25 days annual leave, excluding UK Bank Holidays</span></p></li><li><p><span>Cycle to work scheme.</span></p></li><li><p><span>Healthy lunch provided 4 days of a week at HQ</span></p></li></ul><p><span>If you are a hands-on leader who thrives on building high-performing teams and delivering exceptional mobile experiences, we encourage you to apply!</span></p>