Professional Services Consultant

requirements into scalable solution designs and product feedback. Training & Enablement Deliver customer training and knowledge transfer sessions. Create implementation documentation, best practice guides, and operational playbooks. Enable customers to independently manage and optimise their fraud programmes. Cross-Functional Collaboration Partner closely with Sales, Customer Success, Product, Engineering, and Support teams to ensure successful customer outcomes. Share customer insights and industry trends to influence product roadmap and innovation. Contribute to internal best practices, implementation methodologies, and consulting frameworks. Required

Qualifications: Bachelor's degree in Business, Information Technology, Computer Science, or a related field. 4–8+ years of experience in fraud prevention, fraud operations, risk management, professional services, solutions consulting, or a related field. Experience implementing or managing fraud detection and prevention solutions. Strong understanding of fraud typologies including payment fraud, account takeover, synthetic identity, onboarding fraud, promotion abuse, and policy abuse. Experience working directly with customers or stakeholders in a consultative capacity. Ability to translate business

requirements into practical fraud solutions. Strong analytical and problem-solving skills. Excellent communication, presentation, and stakeholder management skills. Familiarity with APIs, JSON, web technologies, and SaaS implementation methodologies. Travel up to 30%. Ability to work flexible hours to provide coverage to West Coast & European customers. Preferred

Qualifications: Experience working at a fraud technology provider such as Sift, Forter, SEON, Riskified, Feedzai, Sardine, or similar organisations. Previous experience as a Fraud Analyst, Fraud Operations Manager, Risk Manager, or Fraud Strategy Lead. Experience supporting e-commerce, fintech, payments, marketplaces, gaming, banking, or digital platforms. Knowledge of machine learning-based fraud detection, risk scoring, and decisioning systems. Experience managing multiple customer implementations simultaneously. Project management certification or equivalent experience. Success in This Role: Within your first year, you will: Successfully deliver customer implementations and migrations. Become a trusted advisor for fraud strategy and solution optimisation. Help customers reduce fraud losses while maintaining strong customer experience and approval rates. Contribute to implementation best practices that improve customer outcomes and time-to-value. Let’s build it together: At Sift, we are intentionally building a diverse, equitable, and inclusive workplace. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need. We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences with their teams, their customers, and their community – ultimately using this empowerment and authenticity to build trust and create a safer Internet. This document provides transparency around how Sift handles the personal data of job applicants: https://sift.com/recruitment-privacy A little

about us: Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Global brands rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com and follow us on LinkedIn .

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