About the role
Solutions Architect Solutions Architect About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,
benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer,
benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
About
the role Rippling is looking for a Post-Sales Solution Architect to support our largest and most strategic customers after they’ve purchased the platform. In this role, you will serve as the technical owner of the customer relationship post-sale, ensuring customers successfully implement by scaling, and evolving their use of Rippling over time. You will work closely with customer stakeholders and internal teams to design system architectures, guide integrations, and ensure customers realize long-term value from the platform. A key part of this role is continuously reinforcing Rippling as the platform of choice—engaging new and existing stakeholders, aligning the platform to evolving business needs, and identifying opportunities to expand Rippling’s footprint within each customer. This is a highly cross-functional role that sits at the intersection of customer success, product, and engineering, and is critical to driving retention, adoption, and expansion within enterprise accounts. What You Will Do Own Technical Strategy for Enterprise Customers Serve as a trusted technical advisor to customer stakeholders across IT, HR, Finance, and Engineering Guide customers on system architecture, integrations, data flows, and platform best practices Help customers plan for scale and future-state use cases Drive Implementation Quality & Platform Adoption Ensure alignment between what was sold and what is implemented Support complex deployments and configuration decisions Identify opportunities to expand usage across workflows, integrations, and custom solutions Lead Technical Engagements Run architecture reviews, workshops, and solution sessions Diagnose gaps in customer implementations and recommend improvements Translate business
