Senior Engineering Manager, Voice and Video

Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required

qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years of engineering management experience leading teams building distributed systems Understanding of Voice/VoIP infrastructure and media handling challenges Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs Deep understanding of systems design, microservice architecture, and cloud infrastructure Experience managing complex technical tradeoffs between reliability, scalability, and feature development Track record of successfully delivering critical infrastructure projects with significant technical complexity Experience in improving developer velocity using AI tools Strong knowledge of performance optimization, reliability engineering, and operational excellence Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields Desired: Experience with SIP, RTP/RTCP or other communications protocols Familiarity with media codecs, transcoding, packet loss concealment, and audio processing Background in building low-latency, globally distributed systems Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer Experience in building Voice AI products Knowledge of cloud infrastructure on AWS or similar platforms Prior experience in telecommunications or communications platforms Location This role will be remote Ireland or UK. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many

benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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