About the role
Vmware and Horizon Specialist This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. What you will do: Key
Responsibilities: Resolve customer’s issues via telephone, email, or remote sessions. Identify and escalate issues in a timely manner to vendor according to process guidelines. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of
the team (scorecard). Handle Problem Management, Post Incident Reviews and RCA. Non-Technical Skills: Excellent written and verbal communication skills. Commitment to deliver high quality product and solution support. Must achieve excellent customer satisfaction. Take ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues. What you need to bring: Eligibility & Qualification: Bachelor’s degree in Engineering (or Equivalent). Minimum 8 years of relevant experience in Enterprise Managed Service environment. Certification on the latest tracks like VMware VCP, RHCSA, CCNA, ITIL is an added advantage. Flexible to work in 24/7 support environment. Technical Skills: Admin, Operate and Manage vSphere Datacenter. Experience in ESXi and vCenter upgrades. Experience in ESXi command line interface. Experience in vCenter Appliance vPostgres database. Experience in vCenter HA, DRS, and other cluster features. Experience in Virtual Machine operations and configurations. Experience in vSphere Authentication, and Certificate Management. Experience in vSphere Performance Monitoring, Performance Chart, and esxtop. Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS). Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations. Experience in vSphere security and ESXi hardening. Experience in log analysis and RCA Experience in Network troubleshooting, packet capture using pktcap and Wireshark. VMware PowerCLI knowledge and scripting experience. Good knowledge on VMware SRM and vSAN. Basic knowledge on Physical Network and Storage technologies. Admin, Operate and Manage VMware Horizon View and vSphere Datacenter Experience in managing Horizon Connection Server Experience in managing Unified Access Gateway (UAG) Experience in BLAST and PCoIP protocols Experience in golden image preparation for Windows and Linux Horizon desktops Knowledge on dedicated-assignment, floating-assignment pools, and automated pools Knowledge on Instant-Clone, RDS Desktop and Application Pools Experience in NVIDIA graphics cards configuration for Desktop Pools Experience in App Volumes, Application Packages Experience in Writable Volumes Experience in Dynamic Environment Manager (DEM) profile management and its features Experience in Horizon and vSphere upgrades VMware Cloud Foundation (VCF) Data center deployment Experience in SDDC Manager Experience in VCF components upgrade Experience in VCF troubleshooting & root cause analysis Experience in NSX-T troubleshooting & root cause analysis Experience in vSAN OSA & ESA Good understanding on DHCP, DNS and Active Directory. Basic knowledge on Linux Operating Systems. Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of