About the role
About Air Space Intelligence ASI's mission-critical technology powers decision-making across aviation, defense, energy, and other critical infrastructure domains. Backed by top-tier investors including Andreessen Horowitz, Spark Capital, and Renegade Partners, ASI delivers operational decision superiority—compressing days of analysis into seconds of action. ASI is leading the way and pushing the boundaries of what’s possible. What You Will Do: As we grow our Boston headquarters into a modern workspace, we're hiring a Senior IT Support Analyst to be the hands-on technical backbone of the office. You'll own the end-to-end IT experience for our team—from advanced endpoint troubleshooting to the physical network and conferencing infrastructure that keeps the building running. Operating in a fast-paced startup environment, you'll be the senior on-site point of contact: resolving complex issues, owning onboarding and offboarding, partnering with vendors on our new-office build-out, and ensuring every endpoint and conference room meets the compliance bar required of a CUI environment. Your work will directly enable the engineers and operators building tools that improve the safety of our airspace.
Responsibilities include: Serve as the senior on-site point for complex hardware, software, OS, and connectivity issues across the Boston office. Troubleshoot and resolve endpoint issues across macOS and Windows, working through our MDM to diagnose configuration and policy problems. Own employee onboarding and offboarding—device provisioning, account setup, access, asset recovery, and inventory. Manage and troubleshoot on-site network infrastructure: network closets, racks, cable patching, and a multi-AP wireless environment, in partnership with our networking vendor. Stand up, configure, and maintain VTC/conference-room equipment across ~21 conference rooms and phone booths (Zoom Rooms / Teams Rooms), ensuring meeting-ready reliability. Support corporate VPN connectivity and mobile devices (iOS and Android). Partner with vendors on the Boston office build-out, ensuring all equipment is CUI/TAA compliant. Enforce and support endpoint compliance controls (disk encryption, EDR, MDM-enforced baselines) consistent with our CUI environment. Document procedures and build self-service resources to reduce friction and improve