About the role
Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. Role Purpose: Running a Neko clinic takes someone who can lead a clinical team, manage a complex operation, and own the member experience at the same time. The Clinic Lead is the person who does all three. You're who Physicians turn to for clinical partnership. You're who Operators learn from. You're who leadership trusts to keep the clinic running well, day in and day out. When something's drifting, you see it before anyone else does — and you act on it. This is a building role as much as a management one — Neko's US clinics are scaling fast, and the Clinic Lead is central to how we grow. What You'll Deliver in the First 6–12 Months: Manage and develop Physicians and the Lead Operator — through 1:1s, clinical observations, performance reviews, and the kind of day-to-day feedback that actually shifts how people work. Lead clinical hiring in partnership with Talent Acquisition, and own onboarding so new team members reach strong performance quickly. Translate clinical and operational changes from leadership into how the clinic actually runs — workflows, protocols, day-to-day practice. Oversee the operational side of the clinic — inventory, facilities, hospitality, scheduling, training, and tech issues — and partner with the Lead Operator and Workforce Scheduler to keep staffing covered and clinic flow smooth, even on hard days. Track and act on clinic metrics — rebooking, CSAT, NPS, utilization, throughput — and partner with medical leadership to keep raising the quality of care across the clinic. Own incident reporting, risk management, and member-concern resolution in partnership with Customer Care, and keep the clinic compliant with HIPAA, OSHA, and internal SOPs. What We're Hiring For: You Build
