Job Position - Batch Support Specialist Skip to content Products Back Products Slabstack CRM and Quoting Backlog Backlog reimagined Concrete•Go Dispatch simplified QuickLink Syncs dispatch and account data Invoicing/AR Financial cycle control Batch•Go Remote precision batching Seek N Feed Automated material handling Delivery•Go GPS tracking and e-ticketing Delivery View Smart concrete delivery Delivery Sensor Truck status automation MRC Pro Tamper-proof mixing counter Insight•Go AI-powered navigation for your operational data InsightGo Basic End-to-end Intelligence and Optimization for Producers Platform Back Platform Platform Overview One platform providing end-to-end ready-mix concrete management. Integrations Connect Sysdyne with your favorite tools. No friction. No extra work. Why Sysdyne Back Why Sysdyne The Sysdyne Advantage Pour more concrete with less headaches. All backed by the industry's #1 support team. Customer Stories Real stories from real producers using Sysdyne to work smarter and scale faster. The #1 Support Team in Ready Mix 100% U.S.-based support, live 24/7 to keep you pouring with confidence Resources Back Resources Articles Fresh takes on concrete tech, trends, and workflows. News Updates, product launches, and media mentions. Events Find us at industry shows, conferences, and meetups. Webinars Live sessions to help get more from your operations—faster. Company Back Company About Get to know who, how, and why we’re building the future of concrete operations. Careers Join a team that's obsessed with saving time and simplifying concrete. Associations Our official partnerships and industry affiliations. Contact Us Back Contact Us Talk to Sales Have questions for sales about our products? Get in touch today. Support Need help? Our team’s ready to solve issues fast and keep you moving. FAQs Quick answers to the most common questions about our tech and services. 1-877-797-3963 9 Riverbend Drive South, Suite 9D Stamford, CT 06907 Phone: 1-877-797-3963 Toll free: 1-877-SYSDYNE Sign In Get Support Remote Batch Support Specialist All Openings Overview The Batch Support Specialist will work cross functionally to resolve customer needs in a timely manner. You will actively listen, understand, troubleshoot, and communicate specific customer needs. Key
Responsibilities Provide online and phone support to customers. Troubleshoot and diagnose technical and routine application functionality issues. Accurately document support issues in internal support database. Manage assigned support tickets according to SLA policy. Communicate customer requests and expectations to management and development team. Assist with small project and/or system implementations. Provide timely and effective customer updates to enhance customer satisfaction. Participate in after-hours rotation schedule.
Qualifications Excellent communication skills. Ready mix industry plant experience is a plus. Ability to read and understand electrical drawings; relay logic experience is a plus. Computer knowledge a must; experience as a PC or network technician is a plus. Ability to work collaboratively and solve problems creatively. Excellent analytical skills and resourcefulness. Strong interpersonal skills and requisite diplomacy to work with clients as well as internal team members. Self-driven and task oriented, with the ability to manage short-term and long-term expectations. Travel Limited travel may be required as necessary. Application Please send resumes to: [email protected] Apply Now Included
Benefits Competitive Pay Health, Dental, Vision PTO + Holidays + Bereavement 401(k) Retirement Plan Products ConcreteGo BatchGo DeliveryGo InsightGo Platform Platform Overview Integrations
Benefits Sysdyne Advantage Customer Stories Company About Careers Associations Resources Articles News Events Webinars Support Contact FAQs Pour more concrete, make more money. 9 Riverbend Drive South, Suite 9D Stamford, CT 06907 Phone: 203-327-3649 Toll free: 1-877-SYSDYNE Copyright © 2026 Sysdyne. All Rights Reserved. Terms of Use Privacy Policy Cookie Policy
Location
Remote
Last stage
Growth
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.