About the role
The gap no one has filled Every complex system in America has a profession whose job it is to be your trusted guide. A lawyer for legal. An accountant for taxes. A financial advisor for your money. Healthcare, a trillion-dollar industry that touches every single family, leaves us on our own. 99% of care happens when someone steps outside the four walls of a doctor's office. Hera is creating a new profession in healthcare to fill that last mile gap: the Hero, a dedicated care manager for your family. Our Heroes educate, coordinate, and advocate for the most vulnerable population. We're covered by insurance, so we can serve every family in America. Quality is the strategy We serve the most complex, highest-acuity population in healthcare: older adults coming straight out of a hospital discharge, living with dementia, juggling a dozen medications and twice as many specialists. When families meet us, they are facing the hardest experience of their entire lives. Our brand promise is simple: care that would only be great enough for our own parents. That promise is our moat. It's why physicians refer, why families join, and what every Hero must deliver on every visit. We are creating a new category. Winning is how we make sure the standard of care for this generation of parents is one worthy of them. That is why this role exists. The Head of Clinical at Hera is the person who defines what great care means at Hera, and makes sure we deliver it for every family. Our founding team We've raised $34M from Accel and Bain Capital Ventures and 10x'ed revenue over the last 6 months organically through close partnerships with Weill Cornell, NYU Langone, UCSF, USC, and Mount Sinai. The Chief of Geriatrics at Weill Cornell and Director of Geriatrics at NYU Langone have joined us as clinical advisors. CFO of Mount Sinai has invested in us. You'll build Hera alongside co-founders Jenny, Myles & Connie and a team from Palantir and Headway. We are in person in NYC. Read our story here .
The role You are the clinical leader of Hera. From day one, the full care team — Heroes and their clinical supervisors — report to you, and clinicians practice under your medical direction. You own the standard of what worthy care looks like, how it's measured, and how it gets delivered. And you'll stay close to the work: you'll see patients occasionally, because the person setting the standard of care should never be far from the work. Three charters to start with the opportunity to grow into Hera’s CMO: Own the care model and run the care team. You define how Hera keeps clients safely at home and out of the hospital — what great care means for this population, how it's delivered consistently across every Hero, and how clinical oversight continues long past the first visit. You set the standard, you build the systems that measure it in partnership with engineering and ops, and when the bar isn't met, you're the one who acts. Be the clinical brain of the product. Most clinical leaders write training modules and scale through rigid processes that allow things to slip through the cracks. You'll do something different: partner with our engineering team to encode clinical judgment directly into our AI platform so that quality scales through software, not headcount. This is the part of the job that has never existed before, and it's the reason the right person will find this the most interesting clinical role in the country. Define and shape a new category. We meet most of our families through health systems. You make Hera the most credible clinical voice in the room with health system leaders and payers, and you turn our care model into the industry's reference point. Long-term, you help position Hera as the category creator in longitudinal care management: the missing piece of American healthcare.