About the role
Insurance Operations Senior Analyst, RIS Insurance Operations Senior Analyst, RIS About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,
benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer,
benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.8B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
About
the role As an Insurance Operations Analyst, you will serve as the critical point of contact to ensure the integrity of the member data of U.S. health insurance clients. This role is ideal for a high-ownership, solutions-oriented professional who excels at managing technical and operational escalations, swiftly navigating systems to identify root causes, and resolving customer pain points with speed and precision. You will actively engage in cross-functional collaboration, partnering with Engineering, Product, Carrier Operations, and Client-facing teams to articulate operational perspectives, drive clarity during high-impact discussions, and deliver timely turnarounds that ensure client satisfaction. Additionally, you will play a key role in identifying systemic process gaps, partnering closely with Supervisors and the broader BenOps sub-teams to communicate insights, recommend improvements, and ensure SOPs remain accurate, scalable, and aligned with evolving client
