AI Support Engineer, Biosciences - San Francisco

requirements, and specialization strategy for biosciences support. Foster a supportive, rigorous, and customer-focused culture within User Operations. You might thrive in this role if you: Have 8+ years of experience in technical support, support engineering, escalations, technical account management, solutions operations, product operations, incident management, or a related customer-facing technical role. Bring meaningful familiarity with life sciences disciplines or workflows, such as computational biology, bioinformatics, genomics, transcriptomics, drug discovery, or related fields. Can rapidly understand and triage questions involving scientific tools and workflows while recognizing when specialized scientific expertise is required. Have experience supporting enterprise customers through complex technical configuration issues involving access, permissions, environments, APIs, security, or governance. Demonstrate strong technical troubleshooting and root-cause analysis skills, including the ability to investigate novel or poorly defined problems. Communicate clearly and credibly with scientists, platform administrators, engineers, Product teams, Security, Legal, and go-to-market partners. Have a track record of building playbooks, intake systems, escalation paths, knowledge programs, reporting, or other foundations for a new or rapidly scaling support function. Exercise sound judgment when distinguishing among break-fix support, workflow enablement, scientific consultation, product feedback, and roadmap requests. Thrive in ambiguity, create structure where processes and ownership are still emerging, and remain effective while priorities evolve. Build strong relationships with customers and cross-functional partners and can lead complicated issues to resolution without relying solely on formal authority. Are comfortable using tools such as ChatGPT, Codex, APIs, scripting, or automation to improve repetitive operational work. Approach unfamiliar problems with humility, curiosity, and a willingness to learn whatever is needed to help customers and teammates succeed. Can balance frequent context switching and broad ownership with careful prioritization, clear communication, and consistent follow-through. Preferred

qualifications Experience supporting software, data, or AI products used in regulated or security-sensitive scientific environments. Experience working with computational research environments, scientific software, cloud platforms, APIs, or data-intensive workflows. A degree or equivalent practical experience in a life sciences, computational, engineering, or other relevant technical field. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence

benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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