About the role
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About
The Role The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. What You’ll Do Manage renewal of contracts in assigned territory to protect revenue Monitor expiring agreements and take timely action to maintain customers Provide accurate proposals and quotes according to customer agreements Handle inquiries related to pricing, co-terming, upselling and reinstatement Collaborate positively with customers, partners and internal teams Record all activities accurately in the customer relationship management system Achieve sales targets with focus on customer retention and revenue growth What You’ll Bring Speak English and German fluently for effective communication (B2 min.) Have minimum two years of sales experience in software or related industry Demonstrate strong customer service and organizational skills Work effectively in a fast-paced and semi-autonomous environment Be self-motivated and able to manage high volumes of communications Possess basic knowledge of virtualization
