Solutions Engineer

About the Role

We're looking for a Solutions Engineer who can sit at the intersection of product, engineering and customer success - translating customer needs into technical solutions that drive direct user impact. You’ll be the technical and implementation expert for our customers - helping to debug their product / engineering issues, manage technical requests, configure our platform for specific use cases, and occasionally build lightweight features or integrations to unblock customers.

This is a customer-visible role: you'll be on customer calls and external Slack/email channels, representing TrueClaim's technical capabilities and making sure customers can leverage our platform fully. You’ll need coding experience (both frontend and backend), but you don't need to be an architect building new systems from scratch. This is an in-person role in our San Francisco office (4 days per week).

What You'll Do

• Customer-facing technical work

• Join customer calls to troubleshoot technical issues and answer questions

• Debug and resolve customer-reported bugs across our stack

• Configure TrueClaim's platform to meet specific customer requirements

• Product & engineering collaboration

• Translate customer feedback into actionable technical/product changes

• Work with the engineering team to prioritize bug fixes and feature requests

• Build lightweight tools, scripts, or integrations to solve customer problems

• Implementation & integration support

• Support data migration and system integration projects