Executive IT Support Specialist

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. EXECUTIVE IT SUPPORT SPECIALIST SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies.

RESPONSIBILITIES Provide high-level customer support with a focus on ownership and follow-through with every interaction Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team Design, document, deploy, and support a wide range of technologies used by the executive team Manage schedules and provide after-hours and weekend support when necessary BASIC

QUALIFICATIONS: 3+ years of experience in enterprise IT support 1+ years of experience in executive IT support Experience with Windows, OS X, iOS, and Android operating systems PREFERRED SKILLS AND EXPERIENCE: Bachelor’s degree in computer science or engineering Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Lync/Office Communicator Experience with WebEx, Skype, Zoom, and other video conferencing technologies Strong general computer technology skills Demonstrated knowledge in both wired and wireless network technologies Due to the high visibility of this position, excellent written, verbal, and phone communications skills Knowledge of emerging technologies (latest and greatest hardware/software) Experience working with and supporting an executive client group Ability to prioritize executive support issues above all else Ability to make independent judgment calls to resolve urgent and critical matters Ability to provide lightning-speed response to all executive support requests Can-do attitude, defaulting to “yes, we will figure out a way” Desire to not rest until problems are solved Ability to proactively test for possible failure scenarios and consider edge cases ADDITIONAL