About the role
About Us The insurance broker is a critical, yet underleveraged asset within the healthcare value chain. Despite being the first point of contact for patients and providing critical guidance on everything from insurance plan selection to care navigation, many still rely on manual workflows and spreadsheets to run their business, and are unable to grow at their desired pace. Gyde is building an AI-native brokerage platform by acquiring traditional agencies and supercharging them with workflow automation, voice and chat AI applications, and predictive product and plan selection guidance. Our vision is to be the premier partner for ambitious agencies, streamlining their operations through the Gyde platform to enable their success in the current regulatory and technological paradigm shift. Our founding team boasts pedigrees from Oscar, Stripe, Vista Equity Partners, and Alpine. Lightspeed led Gyde’s $60M financing, with participation from Optum Ventures , Crystal Venture Partners , Virtue , MVP Ventures , and multiple endowment funds, among others. Hear why on LSVP Investment Memo . Role Summary We’re looking for a Value Creation Director to drive growth, retention, and operational excellence across Gyde’s portfolio of health insurance agency partners. As an account lead, you’ll own the long-term success of 3-5 asset acquisitions post-close. You’ll guide them through integration, drive adoption of Gyde’s platform, and lead the execution of Gyde’s value creation initiatives. You’ll work cross-functionally with M&A, Marketing, Engineering, Finance, and HR to turn strategy into results. This role is ideal for a top decile, generalist operator who loves tackling complex, ambiguous problems, enjoys building relationships, and thrives in a fast-moving environment. They’re equally comfortable problem-solving with leadership as they are executing autonomously with detail and precision. You’ll be the connective tissue between Gyde’s leadership team and its agency partners, turning business plans into tangible outcomes. Key
Responsibilities Serve as the primary post-acquisition lead for agencies in integration and early growth phases Own the relationship with, and be accountable for performance of 3-5 partner agencies Develop and execute agency-specific value creation plans spanning financial, operational, and growth initiatives Lead special projects that improve Gyde’s integration and value creation engine as the company scales Coordinate all workstreams (systems, compliance, finance, HR, broker enablement/recruitment, go-to-market) to deliver seamless integration Build trust with agency owners and brokers, acting as their main point of contact and internal advocate Monitor key metrics (e.g., growth, retention, productivity, margin uplift, and platform adoption) and use data to drive continuous improvement Partner with Forward Deployed Specialists and internal teams to translate field learnings into scalable playbooks Act as “Voice of the Customer” for partner agencies internally across product, engineering, operations, finance and client teams What you bring and
