Partner & Implementations Operations Lead

requirements, and escalation paths. Work closely with the RevOps Lead on the pre-sale side of this seam. Handoff design, implementation to CS: Define what "done" means operationally and own the transition from implementation complete to CS. Ensure the handoff is reliable and carries the context CS needs to move forward.Work closely with the Customer Operations Lead. Partner program operations: Design the process for partner onboarding, enablement, and certification once partners are in the program: training, tiering, playbooks, tooling access. Manage attribution tracking in SFDC, rules of engagement, and advise on QBR structure. Time-to-value tracking: Define TTV benchmarks and own reporting against them, surfacing where implementations slow down and where performance diverges. How You'll Work This role sits inside the Strategy & Operations function and has a remit that cuts across implementation, partnerships, sales, and CS. You'll be embedded in those teams: attending stand-ups without running them, building routing frameworks with implementation leadership rather than for them, designing quality benchmarks in close collaboration with the people doing the work. You'll have genuine scope to define what good looks like. The influence will come from what you build and the trust you earn, not from org chart authority. A process nobody uses is worse than no process at all, and the people you're working with will know the difference.

What We're Looking For We're not hiring for a single background. Strong candidates might come from professional services operations, implementation ops at a B2B SaaS company, partner operations, or RevOps with meaningful implementation exposure. What matters is the combination of operational rigor, process instinct, and enough proximity to implementation and partner programs to understand what they actually need. Specifically: 5+ years of professional experience with genuine proximity to how implementation or partner programs run: what it takes to build operating infrastructure that holds up under real conditions. Systems-minded and process-oriented. Comfortable owning tooling decisions, building reporting infrastructure, and designing frameworks that scale. Comfortable using AI tools in day-to-day ops work: automating workflows, accelerating analysis, building reporting infrastructure faster than the traditional approach. You see AI as a lever, not a novelty. A track record of building process and structure where it didn't fully exist. Not waiting for someone else to define the playbook, and not building processes that look good on paper but don't get used. Comfortable working across functions without formal authority and knowing how to influence without overstepping. Fintech, FP&A, or finance-adjacent SaaS experience is a meaningful plus. Why Take It Implementation and partner delivery at Abacum is a growing, consequential motion. This role is the person who builds the operating infrastructure behind it: defining the playbook, setting the standards, and making delivery work consistently across channels. The scope is meaningful and the people you'd be working with are good. For the right person, this is the moment to step into work you've been building toward. As the function matures, the infrastructure you build creates a natural path toward the strategic layer of the work.

Benefits Competitive

compensation including equity package Competitive vacation policy Medical Insurance L&D budget Access to Meditopia (wellbeing platform) Language courses (English / Spanish) Our Values Customer Obsession: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end. Audacious Ambition: We dream big and embrace discomfort. We assume risks, make on-time mistakes and learn how to methodically accomplish our goals. Good People: We are self-reflective and praise diversity of thought. We don't justify the end with the means and know where to draw the line. We have fun every day. Tough Love: We truly care for everyone in

the team and embrace honest feedback and radical candor as ways to genuinely help each other. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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