About the role
LinearB is a leading Developer Productivity Insight Platform (DPIP) helping engineering organizations improve software delivery through AI-powered insights, workflow automation, and data-driven engineering intelligence. Recently recognized as a Leader in the May 2026 Gartner® Magic Quadrant™ for Developer Productivity Insight Platforms, LinearB is shaping the future of engineering productivity and developer experience. As a Customer Solutions Architect (CSA) on our post sales team at LinearB, you will be a key technical advisor responsible for driving successful implementations of our platform post-sale. You’ll partner closely with Customer Success Managers and serve as the technical bridge between LinearB and our customers—guiding engineering organizations to adopt, scale, and maximize the value of our solutions. Your deep technical expertise in DevOps, software delivery practices, and automation will ensure that customers achieve measurable outcomes and long-term success with LinearB. What You’ll Do Partner with Customer Success Managers to onboard new customers and lead technical implementation of LinearB’s platform, bots, and automation tools. Design scalable solutions that align with customers’ engineering workflows, tech stacks, and organizational goals. Translate customer
requirements into clear technical configurations, integrations, and deployment plans. Develop light scripts in Python and/or JavaScript for automation, integration, and data transformation tasks as needed during onboarding or optimization. Write and execute SQL queries to analyze data, support troubleshooting, or validate implementation results. Support on-premise agent deployments , including light Kubernetes configuration and troubleshooting in customer-managed environments. Conduct architecture reviews and provide best practice recommendations for integrating LinearB into CI/CD pipelines, SCM tools, and collaboration platforms. Deliver occasional customer trainings and enablement sessions to ensure technical teams are empowered to use LinearB effectively. Lead technical onboarding, troubleshooting, and ongoing optimization efforts with engineering teams. Act as a technical advisor and thought partner, advocating for innovative use of LinearB within customer organizations. Work cross-functionally with Product, Engineering, and Support teams to escalate and resolve technical issues. Represent customer voice by providing structured feedback to influence LinearB’s product roadmap and features.