About the role
Founding Account Manager
Knowtex • In-Person/Hybrid (San Francisco)
Reports To: Director of Customer Delivery
Travel: Customer sites, conferences, team meetings
About Knowtex
Knowtex is building the clinical AI infrastructure layer for intelligent care— turning the burden of manual workflows like notes, coding, order entry into a seamless background process, and providing real-time decision support so clinicians can focus on what matters: delivering superior patient care. We work with health systems, specialty practices, and ambulatory groups who are done waiting for EHR vendors to solve AI.
Position Overview
The Founding Account Manager is a pivotal commercial and relationship role responsible for the long-term success, growth, and retention of Knowtex’s commercial health system accounts. Sitting within the Customer Delivery organization, this role bridges the gap between clinical delivery excellence and revenue outcomes—owning the full account lifecycle from implementation launch through expansion and renewal.
You will serve as the primary executive-level relationship owner for a portfolio of commercial health system clients, partnering closely with the Implementation Manager, Clinical Implementation Specialist, and Support Manager to ensure customers achieve measurable value. You’ll be as comfortable discussing clinical workflow adoption metrics as you are negotiating contract expansions with C-suite stakeholders.
This role is ideal for a commercially-minded relationship builder with deep healthcare IT experience who thrives in high-growth startup environments and genuinely cares about the mission of reducing clinician burnout.
Key Responsibilities
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Client Relationship Management: Serve as the primary executive relationship owner for a portfolio of commercial health system accounts. Build trusted, consultative relationships with key stakeholders at every level—from Site POCs and clinical champions to CMOs, CNOs, and CFOs
