About the role
About the Company Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk. Our Ethos We believe in an open and flat structure. You will be able to grow into
the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
About
the Role You'll work closely with our business, operations, and engineering team to help prospects deeply understand Rain’s capabilities, scope technical fit, and move quickly from interest to deployment. This is a high-impact, cross-functional role that blends product knowledge, customer empathy, and communication skills. You’ll close the gap between our customers and our technical roadmap and shape how we scale solutions engineering as Rain grows.
What You'll Do Lead customer implementations from technical discovery from onboarding to production deployment Troubleshoot client technical issues and provide hands-on support for Rain's platform integrations Support customer conversations around API capabilities and guide clients through Rain platform development Collaborate with product and engineering to provide structured customer feedback and influence roadmap decisions Bridge the gap between customer needs and engineering solutions, escalating and advocating for fixes
