Senior Application Support Engineer

Qualifications Required 5–7 years of experience in application or production support within enterprise environments Proven ability to thrive in fast-paced, high-performing team settings Strong analytical and troubleshooting skills with a focus on complex multi-system issues Experience managing incidents end-to-end and collaborating effectively across cross-functional teams Hands-on experience in Workday supporting day-to-day operational activities. Candidates without direct Workday experience should demonstrate a willingness to obtain the required certifications and develop skills as a Workday subject matter expert. Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalate appropriately Proactive problem-solver with a focus on reducing recurring issues and improving user experience Ownership of case management processes, including coordinating with vendors to escalate and resolve product defects Self-motivated and resourceful, with the ability to independently research and troubleshoot issues before escalating Strong time management skills with the ability to prioritize and manage multiple support requests effectively Demonstrates a proactive approach to learning new technologies and continuously developing technical skills Experience working within ITIL best practices Preferred Salesforce experience, including administration or data management Familiarity with integration tools and job schedulers Experience with scripting or BI tools Exposure to AWS Working knowledge of SQL Financial services experience Workday Certifications a plus

Compensation: Expected Annual Base Salary $125,000 - $145,000 Actual base salary will be determined by a wide range of factors including but not limited to role, function, level, experience,

qualifications and geographic location. In addition to a competitive base salary, this position may be eligible for a discretionary annual

bonus based upon factors such as individual impact, team and firm performance. Bain Capital offers a competitive

benefits package designed to support employees’ health, financial security, family needs, and overall well-being. Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Bain Capital, LP is one of the world’s leading private multi-asset alternative investment firms that creates lasting impact for our investors, teams, businesses, and the communities in which we live. Since our founding in 1984, we’ve applied our insight and experience to organically expand into several asset classes including private equity, credit, public equity and venture capital. We leverage our shared platform to capture cross-asset class opportunities in strategic areas of focus. With offices on four continents, our global team aligns our interests with those of our investors for lasting impact. Transparency in Coverage – MRF Requirement All personal data will be processed in accordance with the Bain Capital EEA and UK Data Protection Notice. Click here for more information. For job applicants in the United States, Bain Capital participates in the E-Verify program and if hired will use E-Verify to confirm your work authorization. For more information on E-Verify, please refer to the E-Verify Participation and Right to Work Notices.

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