About the role
People Management Deliver success through empowerment and accountability by modeling, coaching, and caring. Live our culture, embody our values, and practice our leadership principles. Define team objectives and outcomes, enable success across boundaries, and help
the team adapt and learn. Attract and retain great people, know everyone's capabilities and aspirations, and invest in the growth of others. Oversee and coach a team on the operation of various systems and equipment within the data center in a safe and professional manner and advise junior colleagues on inspection and supervision issues. Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices. Support budget planning and forecasting demand costs, driving awareness among business leaders on implications of service management issues and negotiating to win resources of costs, risks, and team leads as required. Manage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus. Apply deep subject matter expertise and escalate where needed to meet SLA/OLAs with minimal disruption to the client/customer and business. Participate in every Sev 1 and Sev 2 Incident Bridge meeting and approve root cause analysis and postmortem reporting. Manage resources appropriately to accommodate pilot programs and task force participation and make recommendations for additional funding where necessary. Establish a culture of safety, quality, and customer obsession while ensuring team's standards are consistent with overall service objectives. Establish and communicate performance expectations, identify and address gaps, and monitor performance to ensure plans are met. High School Diploma or equivalent AND working experience in mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) These
