About the role
<p><strong>Position Overview</strong></p> <p>As SingleStore’s IT Operations Engineer, you will help shape the IT toolset used by our end users. This is an active, hands-on position responsible for the planning, design, development, and Tier 1 support of several key technical areas at the SingleStore IT team, including end-user support, client engineering, executive support, and infrastructure application support. This is an incredible opportunity for someone to build upon their technical strengths and be a part of IT at SingleStore team .</p> <p><strong>Roles and
Responsibilities:&nbsp;</strong></p> <ul> <li>Administering a wide variety of SaaS applications. Some main applications that need to be supported are OKTA (+ Workflows), Google Workspace, Slack, and Atlassian tools (JIRA + Confluence), MDM administration. Keep up to date with new features and new releases in these applications to identify opportunities for better automation or features that could be useful for our environment.</li> <li>Seize opportunities across the IT Operations team to eliminate manual work through tooling, integrations, and automation of IT workflows.</li> <li>Respond to tickets and execute new hire onboarding and user separation processes.&nbsp;</li> <li>Support members of
the team with troubleshooting and resolution of complex issues.</li> <li>Design, architect, implement and maintain systems and solutions for various IT-related topics, including but not limited to staff computer hardware, operating systems, software applications, networking, videoconferencing, and printers.</li> <li>Partner and collaborate with all business units to help them evaluate hardware and software solutions.&nbsp;</li> <li>Able to communicate effectively and concisely with the entire company.</li> <li>Analyze existing processes, suggest and make improvements, and implement business processes where none exists.</li> <li>A desire to learn and expand your horizons; take on new challenges as the business scales</li> </ul> <p><strong>Required Skills and Experience:</strong></p> <ul> <li>Minimum 2 years of relevant experience</li> <li>Prior experience in implementing and administering Google Workspaces, OKTA (+ Workflows), Slack, and JIRA</li> <li>Prior experience in using GAM or any other tools for carrying out bulk tasks for managing Google Workspace via a command line</li> <li>Prior experience in administering Kandji or any other Mac MDM tool</li> <li>Prior experience in designing and implementing tools to maintain and support a distributed user base of macOS, Linux, and Microsoft Operating systems</li> <li>Excellent communication and organisation skills</li> <li>Desire to learn new technologies and other support team members</li> </ul> <p><strong>
