About the role
Automation Engineer II Job Details | Optimizely By continuing to use and navigate this website, you are agreeing to the use of cookies. Accept Close Skip to main content Life at Optimizely Diversity and Inclusion Executive Team Locations Sign in Search by Keyword Search by Location Clear Life at Optimizely Diversity and Inclusion Executive Team Locations Sign in Search by Keyword Search by Location Show More Options Loading... Category All Country/Region All Clear Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Automation Engineer II Apply now » Date: May 8, 2026 Location: London, GB, SE1 9PG Company: Optimizely Introduction Job
Responsibilities Respond to assigned service tickets and work through to successful resolution while meeting or exceeding all service level and customer satisfaction objectives. Establish solid foundational knowledge of all Episerver products and develop expertise in one or more areas. Learn fundamental operations of commonly used software, hardware, and other equipment. Follow standard departmental operating procedures; including accurately logging and updating all service tickets using the defined tracking software and utilizing handover and escalation processes. Follow-up and investigate all unresolved tickets including reproducing issues and collaborating with internal experts Lead and facilitate conference calls and online sessions with customers and partners where required to more efficiently resolve and complete service tickets. Effectively prioritize and manage individual service ticket queues Individually contribute to
the team’s meeting or exceeding service KPIs. Participate in regularly scheduled handover and triage meetings. Complete assigned training and adhere to compliance
requirements. Embrace and promote continuous improvement efforts while providing feedback and input. Flexibility to be on call outside of standard business hours Contribute valuable and pertinent information to EPiServer’s knowledge base. Knowledge and Experience Education Apply now » Find similar jobs: Engineering_1, Engineer Terms of Service Trademark Policy Privacy Policy Security Compliance Do Not Sell CA Privacy Rights Opens in a new tab. Opens in a new tab. Opens in a new tab. © 2021 Optimizely, Inc. All Rights Reserved.