About the role
Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Demonstrated flexibility to support business critical 24x7 operations through scheduled shift rotations, including weekends and public holidays. - Fluent in both Mandarin and English, with strong verbal and written communication skills. - Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience. - Relevant professional experience in technical support, technical consulting, IT operations, or a related field. - Strong analytical, problem-solving, and customer service skills, with the ability to work effectively in a dynamic environment. - Flexible and adaptable, with a willingness to support business
requirements, including shift-based schedules, weekend coverage, and public holiday support. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
