About the role
Chat with Stripe sales 8 sales reps available We're here to discuss your business needs. Chat now with sales Full Stack Engineer, Paid Support Experience Stripe logo Jobs Our opportunity Life at Stripe
Benefits University See open roles Open mobile navigation Jobs Our opportunity Life at Stripe
Benefits University See open roles Close mobile navigation Roles at Stripe Role details Full Stack Engineer, Paid Support Experience
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About
the team The Paid Support Experience team helps businesses using Stripe succeed by providing high-quality, contextual, and timely premium support options. Our Dublin-based team is a startup within Stripe, building a greenfield product – offering both automated, AI-driven support and improved access to technical experts across Stripe. In addition to building directly for Stripe's merchants, we are responsible for building robust internal tooling that empowers Stripe employees in support roles to deliver the best possible experience for our customers. What you’ll do As an early hire on the Paid Support Experience team, your role more closely resembles that of a founding engineer at a startup within Stripe. You’ll collaborate with peer teams and cross-functional partners to shape our product vision, build robust systems from scratch, and work directly with our early adopters to onboard them onto our products and gather feedback.
Responsibilities Drive projects from problem statement to implementation, taking ownership over everything from business impact to operational excellence Build high-quality full-stack product experiences, demonstrating deep care for users' needs and serving as a steward of crafting great experiences Develop APIs and services that integrate with Stripe’s existing product ecosystem Partner with teams across Stripe to leverage existing products, systems, and infrastructure Experiment with and leverage AI to build new products and improve existing workflows
