About the role
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at O penGov.com . Job Summary: The Senior Implementation Consultant, Utility Billing will drive value to the OpenGov customer and deliver a complete, quick and smooth implementation by utilizing advanced product knowledge, strong technical expertise, and the ability to develop creative solutions that align with customer objectives. This role will be responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of their OpenGov platform, while promoting maximum value for their investment in OpenGov. This position requires advanced product knowledge in Municipal Utility Billing solutions.
Responsibilities: Lead and manage complex, end-to-end implementation projects for new and expanding customers, including data
requirements gathering, technical platform configuration, administrator training, and other implementation needs. Serve as the primary technical and strategic advisor to customers, ensuring effective communication, smooth deployment, and empowering government officials and staff to become informed advocates for OpenGov solutions. Analyze and address customer
requirements and pain points, collaborating with cross-functional teams to develop tailored solutions that simplify, enhance, and automate workflows. Develop deep expertise in governmental processes across multiple states to better meet diverse customer needs and provide innovative solutions. Collaborate with the engagement and adoption teams to deliver a consistent and exceptional customer experience, including training programs for new customers. Establish and refine best practices for data environments and customer verticals to enhance implementation efficiency and scalability. Gather, document, and communicate customer feedback and feature requests, contributing to product discussions and ensuring OpenGov is a “must-have solution.” Work closely with internal departments, such as Research and Development and Sales, to drive delivery efficiencies and inform product roadmaps. Mentor and provide training to team members, fostering professional growth and sharing best practices. Take ownership of strategic initiatives, providing guidance on complex matters and contributing to the delivery of tactical business targets.