About the role
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups , Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces , and the Human Rights Campaign Foundation's Corporate Equality Index ! Architect scalable, cross-system business processes across Salesforce, PartnerStack, and Zendesk, ensuring alignment to a stable long-term systems vision and driving increased automation, data integrity, and operational efficiency (20% of the time) Drive end-to-end implementation of large, complex initiatives, including scoping,
requirements gathering, solution design, prototyping, testing, deployment, and change management, ensuring solutions deliver measurable business impact and minimize technical debt (25% of the time) Serve as a technical and strategic partner to senior GTM, Support, and Finance leaders, providing data-driven insights and recommendations that influence prioritization, unblock decision-making, and align system strategy with company goals. (15% of the time) Develop and maintain documentation, process maps, architectural diagrams, and scalable frameworks that codify institutional knowledge, enable cross-team understanding, and ensure continuity for critical workflows (10% of the time) Conduct proactive system audits and performance assessments to identify gaps, mitigate risks, and deliver low-maintenance, high-availability solutions across Salesforce and integrated applications (5% of the time) Coordinate cross-functional business process design and refinement for core GTM motions—including lead management, account workflows, partner operations, and support processes—ensuring systems and automations reflect evolving business strategy (15% of the time) Enable, train, and empower cross-functional users and technical teams, driving adoption of new processes and tools, communicating risks and trade-offs, and reframing complex problems to uncover root issues and guide teams toward scalable, strategic outcomes (10% of the time) 100% remote; must reside in the U.S.; reports to HQ in New York, NY MINIMUM