About the role
Come Dream with Us at Hatch There’s nothing like a great night’s sleep—the cozy, wrapped-up-in-a-heavy-blanket kind of sleep. The fire-crackling, curtains-drawn, DO NOT DISTURB kind of sleep. You know, the good stuff. But here’s the thing: while 85% of people agree sleep is the key to their well-being, more than half are unsatisfied with their own. Whether it’s stress, interruptions, work, or little ones waking in the night, so many people need help getting truly restorative rest. That’s where we come in. At Hatch, we’re on a mission to help people build better sleep habits—so they can feel more focused, energized, and present in their lives. We’ve designed best-in-class smart sleep devices, paired with science-backed sleep content, to help people unwind nightly, sleep deeply, and wake gently. More than 5 million sleepers of all ages have made space for rest with Hatch, with our baby products in 1 in 3 nurseries and our adult product, Restore, taking over nightstands (and TikTok) worldwide. We are open to candidates across the U.S. and Canada. Hatch is based in California, so we ask that you're available during PST/PDT hours. The Opportunity We're hiring for a Logistics Specialist who will transform our existing distribution processes into repeatable flows that scale alongside our rapidly growing business. If you're a systems thinker who's genuinely obsessed with continuous improvement, this role is for you. This role has a heavy emphasis on supporting retail operations, but will also be tasked with supporting broader omni-channel operations. Retail operation management includes new partner onboarding and integration, purchase order management, service provider escalation, chargeback mitigation, deduction and payment dispute management, and returns. Additionally this role will be responsible for tracking and improving KPIs that impact order accuracy and lead times. Success in this role isn't just executing the job, it's identifying and executing on opportunities to improve the underlying processes, translating to faster lead times and lower cost to serve. This role sits at the intersection of logistics, sales operations, and project management. Candidates with strong project management or technical backgrounds but limited logistics experience are encouraged to apply. What You’ll Do 📆 Within 1 month: Support wholesale order management for retail partners in collaboration with the internal operations team and 3PL to ensure prompt delivery. Use data from inventory planning, sourcing, and logistics to make informed decisions based on inventory timing and availability. Facilitate the quote-to-fulfillment process for one-time bulk purchase requests and recurring orders from boutique retailers. Execute internal shipping requests in support of marketing initiatives. Provide backup support for on-time shipping and order issue resolution across Shopify and our partner warehouse portal. Track and clearly communicate order and inventory statuses across internal teams and vendor partners. 🚀 Within 3 months: Participate in 3PL vendor management: attending regular meetings, escalating SLA deviations, resolving order discrepancies, and seeking credit for performance-related retail chargebacks. Partner with accounting and channel management teams to review and dispute retail remittance deductions for non-compliance and unpaid invoices. Manage retailer onboarding, ensuring compliance with retail
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