About the role
About Klook We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler. Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination. We operate a mobile-first, curated platform featuring diverse experiences across global destinations. Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values: Customer First Push Boundaries Critical Thinking Build for Scale Less is More Win as One We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us! What You’ll Do Support the end-to-end operational processes for event and entertainment partners, ensuring smooth execution and timely delivery. Manage and maintain relationships with merchants and partners through regular communication and performance updates. Monitor business operations process and provide insights to optimize results and improve partner outcomes. Coordinate with cross-functional teams (marketing, product, finance, and customer service) to execute online and offline campaigns effectively. Assist in planning and implementing promotional activities and partner campaigns. Handle partner inquiries, technical issues, and ad-hoc requests with a solution-oriented mindset. Identify opportunities to improve workflows and operational efficiency within the vertical. What You’ll Need 1–2 years of experience in operations, account management, or partner support — experience in events, entertainment, or e-commerce is a strong plus. Fresh graduate is also welcomed. Strong organizational, multitasking, and problem-solving skills. Detail-oriented with a proactive and adaptable approach to changing priorities. Excellent interpersonal and communication skills, with the ability to collaborate across teams. A positive, can-do attitude with a focus on quality and continuous improvement. Comfortable working in a fast-paced and dynamic environment. Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs. Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes. An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing. Klook was founded in 2014 out of a passion for discovery. Since then, we have become a go-to app for booking travel and leisure experiences in APAC, raised over US$720 million in funding and connected millions of users to experiences that bring joy. But we’re not done yet. We are explorers at heart, always innovating to empower people around the world to discover, book, and experience the best things to do. Together, we’re building a truly global workplace where talented people push boundaries every day and help each other achieve a shared vision. Most importantly, you decide what growth and success look like in your role. The opportunities are yours for the taking if you’re brave enough to make the first move and step outside your comfort zone. Sounds like a place you’d thrive in? Get in touch!
