Implementation Consultant

The Implementation Consultant has a clear understanding of the privacy industry, including regulatory environment, and uses this knowledge to support all the primary

responsibilities. To thrive in this role, the Implementation Consultant will keep up with industry trends, competitive landscape and customer needs for the purpose of being active and vocal in making decisions about the direction of the platform.   As an Implementation Consultant, you will: Oversee the functional implementation and platform adoption for all customer implementations Support customers and ensure they receive exceptional services throughout the implementation process Establish yourself as a trusted adviser to ensure customer’s overall satisfaction with our platform Understand overall business needs of the customer as they relate to the OneTrust product. Monitor and analyze the customer’s adoption of our solution features and functionality to align with business needs and leadership with an understanding of their overall business needs as they relate to our products Be the customer advocate. Work closely with product and software engineering teams to represent customer issues and build out ideas and concepts highlighted during implementation to steer the OneTrust roadmap Consult on both system and regulatory best practices, mentoring other junior colleagues, to advise customers on optimization of privacy, security, and governance programs. · Leverage customer relationships as needed for prospect references Work on internal team initiatives What Success Looks Like Customer consistently achieve successful outcomes and strong adoption of OneTrust solutions. Projects are delivered with minimal escalation and high confidence from stakeholders. Implementation quality and consistency improve as a result of your contributions.