Senior Customer Success Manager (based in Frankfurt)

Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack — empowering organizations to run AI across multi-vendor environments with centralized governance.

The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog, LinkedIn, X, and YouTube.

We are looking for a Senior Customer Success Manager to join us in Frankfurt, Germany, as part of an exciting new team. The Dataiku Senior Customer Success Manager is responsible for serving a portfolio of large enterprise accounts for their assigned territory. This position proactively works with a broad set of stakeholders to illustrate the value delivered through Dataiku’s software & services. The Senior Customer Success Manager serves as the internal voice of the customer while working with other Dataiku teams and partners to exceed customer expectations. This individual's performance is based on specific metrics associated with customer product adoption, expansion & retention.

How you'll make an impact:

• Actively serves a portfolio of assigned accounts, including some of the world’s leading organisations in manufacturing, energy and defence.
• Gain an understanding of the client’s use cases and desired business outcomes, and help a large number of licensed users achieve these goals via Dataiku's Product & Services.
• Help clients translate the business use cases they’re trying to crack into high ROI solutions.
• Partner with the Dataiku account teams (Engagement Managers, Technical Account Managers, Data Scientists and Sales Engineers) to ensure the success of your customers.
• Provide guidance to customer organisations on leveraging Dataiku to implement data science projects from design to production.
• Implement customer engagement strategies, including consistent Executive Business Reviews and account planning.
• Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.
• Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals.

What you'll need to be successful:

• Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts and IT.
• At least 5-15 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science.
• Strong verbal/written communication & presentation skills; extraordinary listening skills and proactivity.
• Strong knowledge of the data science project lifecycle and a proven record of supporting organisations in their AI maturity curve.
• Change management through major programs (onboarding, champion network, building centres of excellence)

#LI-Hybrid

What are you waiting for! At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page. Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: [email protected]

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