About the role
ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. WHAT WE ARE LOOKING FOR We’re looking for a data-driven Senior Product Operations Analyst, ideally with experience in Consulting, Operations, Finance, or Technology. In this role you’ll become a key member of Tide’s Payments Operations team, working with teams from across the company - including member support, financial crime, finance, tech, and product - as well as with our suppliers and Tide Members. As a Senior Operations Analyst at Tide you’ll join an ambitious team of highly motivated, talented Tideans who love to collaborate, and are driven by helping people achieve their business ambitions. We live and breathe our values, which are to put our members first, work as one team and be data driven. AS A SENIOR PRODUCT OPERATIONS ANALYST: You will be working in our Payments Operations team. Among other things you will be: Managing and monitoring our payment partners Liaising with key stakeholders for payment related matters Analysing and reporting on existing card features, bugs, potential new products Monitoring our chargebacks/disputes performance and alerting respective teams when/if needed Defining new processes, and getting to prove them Monitoring and reporting on the performance of existing processes and taking required actions where necessary Working closely with the Risk and Compliance teams to ensure adherence to regulatory