About the role
Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. We are looking for a Billing Operations Lead to oversee billing operations across our self-serve and direct buying channels. In this role, you will manage vendor billing support teams handling advertiser queries, partner closely with Finance and Accounting to build scalable billing systems and processes, and collaborate with Fraud teams to identify and address suspicious activity. You’ll be a key point of contact for billing escalations and play an important role in ensuring billing accuracy, compliance, and a positive advertiser experience. \n
What You'll Do Lead the day-to-day operations of global vendor billing support teams across self-serve and direct buying channels Act as the main point of contact for billing escalations, resolving complex issues such as invoice disputes, credit adjustments, and billing setup questions Oversee the end-to-end invoicing process, from advertiser setup through to dispute resolution and invoice reissuance Partner with Finance and Accounting to design and improve billing systems, workflows, and processes that support scale and accuracy Ensure billing operations align with country-specific invoicing
requirements and compliance standards Work closely with Fraud teams to identify suspicious advertiser activity and support investigations that protect the platform Maintain clear, up-to-date documentation, process guides, and training materials for billing support teams Identify skill gaps within vendor teams and support onboarding and continuous learning programs Review support cases to spot trends, improve quality, and reduce recurring billing issues Identify operational inefficiencies and recommend improvements that enhance accuracy, reduce disputes, and improve advertiser experience Collaborate cross-functionally with Product, Sales Systems, Finance, Legal, and other partners on billing-related changes and new product launches
