About the role
About
the role Hinge Health builds digital care for musculoskeletal conditions, the leading driver of disability and healthcare cost in the US. Our members are people living with chronic or acute pain, often navigating a healthcare system that was not designed for them. The research questions here are not abstract: understanding who our members are, what they expect from care, and where the experience breaks down has direct consequences for whether someone gets better. This is a Senior UX Researcher role on a small, high-ownership team embedded within R&D. You will own research across one or more product pods, working directly with product managers, designers, and clinical partners to turn ambiguous questions into clear directions.
The team is lean by design, which means your work will be visible and your judgment will carry real weight. What you'll accomplish Own end-to-end research across one or more product pods, from scoping the question through delivery and follow-through with partners Produce insights that directly influence product decisions, roadmap priorities, and design direction at the pod level Build credibility and influence with cross-functional partners, including product managers, designers, and Director-level stakeholders Leverage AI tools and workflows to extend research capacity across a one-to-many model—prioritizing where your time and judgment are highest-value while using AI to handle research tasks that can be systematized or accelerated Bring a clear point of view to product conversations, not just findings, and advocate for member needs in the decisions that follow Contribute to the evolution of the research team's practices, tools, and ways of working Basic
qualifications 4+ years of experience conducting user research, with demonstrated experience leading qualitative studies independently from planning through delivery Experience presenting research findings and recommendations to cross-functional stakeholders, including senior leaders Experience working as an embedded researcher within a product development team Survey design: Experience designing unbiased surveys, including neutral question framing, validated scales, and appropriate response option construction Qualitative research methods: Demonstrated ability to plan and conduct high-quality qualitative studies (moderated interviews, usability sessions, diary studies) with rigorous synthesis Quantitative and statistical literacy: Familiarity with statistical methods used to evaluate research data (significance testing, confidence intervals, descriptive statistics) and the ability to integrate quantitative signals with qualitative findings Preferred
