About the role
A little
about us incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong. Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The role in one line Right now, the ceiling on how fast incident.io can scale isn't ambition or demand, it’s whether Infrastructure, Security, and IT can keep up; this role exists to close that gap. What that looks like day to day You'll own the reliability, scale, cost, and security of the infrastructure that runs incident.io . Customers open this infrastructure at 3am when something in their own product breaks. You're not just running infra and security, you're running the thing some of the best engineering teams in the world rely on when their product is down. TechOps sits inside the same remit. You'll work closely with security to keep every business system and integration safe. Security and IT posture matter here because customers check them closely before they trust us with their incidents. Day to day you'll partner with Product Development and pretty much every function in the business and if infrastructure or security breaks, it breaks for everyone. You'll also be working on the frontier of new technology. Investigations, our AI product, runs multi-agent analysis across logs, deployments, and historical incidents to find root cause in minutes. That runs on infrastructure that needs to scale fast and stay locked down, since it handles some of our customers' most sensitive operational data. Scaling and securing that will be one of the first things you own. This role doesn't exist yet at incident.io , so you'll be the one shaping it.
