Technical Support Engineer, US

What We're Looking For 3+ years in technical support, support engineering, or TAM at a B2B SaaS company, ideally somewhere with API/integration complexity or a developer-facing product. Comfortable in a terminal and with code. Reading a JSON payload, parsing a stack trace, understanding what a lockfile does, and writing or tweaking a basic Python or JavaScript script should all feel familiar. A solid grasp of developer workflows. You know what a CI/CD pipeline does, how build processes work, and what it means when a dependency gets flagged. Some familiarity with the security or DevSecOps space is a plus. SCA tools, CVEs, SBOM, supply chain risk. You do not need to be a security researcher, but caring about the problem goes a long way. Clear, concise written English. Most communication here happens async and in writing, so getting your point across cleanly matters. A habit of writing things down. When you solve something, your instinct is to document it so the next person does not have to start from scratch. Experience with Zendesk or a similar ticketing tool is a plus, as is exposure to open source ecosystems (npm, PyPI, Maven) or CI tooling like GitHub Actions or CircleCI. Our Interview Process Informational with a member from our Talent Team Virtual f2f with the Hiring Manager Technical Interviews Presentation phase Final call with our Founder References Decision/Offer We know how important clarity is when looking for a new role, so we've put together a read-me about the Interview Process at Socket.

Benefits: Our

benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer: Market competitive salary bands Meaningful equity program Comprehensive health

benefits for you and your family Flexible time-off, holidays, and winter shutdown to rest & recharge Paid parental leave Remote-first, with quarterly team off-sites At Socket, we Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction. Move with urgency and focus: We prioritize swift, decisive action. Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions. Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve. Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains. Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.