About the role
Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What you’ll do Own and evolve Revenue Recapture—our highest revenue‑producing product. Revenue Recapture is an automated tool designed for restaurants to recover funds lost to third-party delivery platform errors, unwarranted refunds, and chargebacks. Design and build end‑to‑end automation to improve dispute effectiveness and drive toward a fully “no humans in the loop” process—from data ingestion and decisioning to filing, tracking, and resolution. Develop scalable, reliable backend services in Java and build intuitive, maintainable front‑end experiences that surface dispute status, outcomes, and insights. Increase automation and win rates through experimentation and define and track success metrics. Ensure reliability and quality via sound architecture, automated testing, observability, and a focus on high service uptime and resilience. Collaborate with Product, Data, Operations, and Support to incorporate customer feedback and turn insights into product and engineering improvements. What we’re looking for A customer‑obsessed engineer who optimizes for the best outcomes for restaurant owners and measures impact by real results (e.g., dollars recovered, issues prevented). Someone who demonstrates radical ownership—taking accountability from design through long‑term support—and continuously improves systems and processes. An engineer who can context‑switch quickly, handle ambiguity, and deliver in a fast‑moving environment with evolving priorities. Strong backend experience in Java building reliable, distributed systems and integrations, with the ability to work across the stack, including front‑end development. A clear, concise communicator who can explain ideas, trade‑offs, and plans to both technical and non‑technical audiences; strong at writing design docs. Independent and self‑directed, capable of prioritizing and delivering with minimal supervision while collaborating effectively with cross‑functional partners. Passionate about high‑quality code, robustness, no‑regressions, automation, and industry‑leading service uptime; you value testing, observability, and CI/CD.