About the role
We’re looking for a Founding Account Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you’ll be the first dedicated AM at Recall.ai, responsible for making sure our biggest customers deploy, expand, and stay.
This role is about retention and growth, not admin. You’ll own a portfolio of 10–15 high-ACV accounts. Companies like Salesforce, HubSpot, ClickUp, and Fireflies, and your job is to make sure they go from signed to fully deployed, and from deployed to expanded.
You’ll build the AM function from the ground up: the account tiers, the health signals, the churn playbook. None of it exists yet.
Location
Recall.ai is an in-office sales culture. You’ll work from our beautiful office at 475 Brannan Street, San Francisco.
What you’ll do
- Report to the VP of Sales; own a portfolio of 10–15 strategic accounts (high ACV, underdeployed, or competitively exposed)
- Get Salesforce, HubSpot, and Fireflies to full deployment. Navigate internal politics, unblock engineering teams, make the integration ship.
- Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
- Stay close enough to accounts to catch competitive threats before they become decisions
- Turn top account usage patterns into a replicable playbook for other strategic accounts
- Cross-sell new features and products as a natural extension of the relationship, not a separate motion
- Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
- Identify patterns across accounts and feed them back into messaging, product, and sales strategy
What we’re looking for
- 4–7 years in a technical, customer-facing role. SE → AM, CSM → AM, or equivalent at a dev-tools or API company
