About the role
This is a generalist role that is both technical and customer facing.
What You'll Do
You'll own the entire developer experience function. This means doing absolutely everything to do with developer experience, including:
- Developer Success: You'll be in all customer Slack channels as the frontline to help answer their questions and solve their problems. You'll give them advice on best practices for integrating with our API.
- Technical Writing: You'll develop high-quality sample code, documentation, and technical demos to improve the developer experience.
- Product: You'll chat with our customers to deeply understand what they need. You'll advocate for them by communicating their feedback to the rest of the team. You'll be the person we lean on when we build out self-serve developer flows.
- Coding: You'll ship improvements to our API and be hands-on in improving the developer-facing parts of our product.
- And Other Things: Rarely, you may need to join sales calls as a technical resource, contribute to a technical marketing blog post, etc. You'll have full agency to add new tools and processes as needed to improve all aspects of developer experience.
Most of the developer experience work will be post-sales. This means that at the moment, this role doesn't involve speaking at tech conferences or writing a ton of marketing content.
What It Will Be Like
- Huge impact. You'll have a major role in building a culture centered around customer empathy. You get to build the foundations of the company and developer experience.
- No bureaucracy. You’ll own and drive every initiative you work on from start to finish. We fully trust you.
- Massive growth opportunities. And not just on the technical side. Anything you want to learn about the business we’ll teach you.
