About the role
Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack — empowering organizations to run AI across multi-vendor environments with centralized governance.
The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog, LinkedIn, X, and YouTube.
Context & Mission
As Dataiku scales, we are looking for a new member in our IT team to accompany Dataiku's growth.
The main responsibility for this role is to be the owner of the IT Processes and Knowledge Base, allowing us to collectively reach higher levels of reliability, quality and collaboration.
You’ll collaborate closely with every part of the company’s IT organization : IT Support, Operations and Security, Infrastructure, Systems teams (People, Finance, Business) - to optimize and align practices among them.
What you will do
IT Processes
- Scope: Change Management, Incident Management, Project Management (PM)
- Improve and strengthen our processes, following industry best practices/framework (eg: ITIL) and adapted to Dataiku’s context and ways of working
- Lead the application on the field: be a support for teams involved in the process, act as a facilitator, organize periodic meeting, ensure the tools are well configured and easy-to-use
- Configuration of the tools used to support the processes (ITSM, PM)
- Continuous improvement based on your judgement and team’s feedback
Knowledge
- Knowledge Management - define process, map responsibilities and tools to use
- Knowledge Base - set and met objectives (eg: completeness, keep up-to-date)
- System Integration Map - build and maintain a map of existing integration between Application and Systems
What success looks like
First 3 months
- Fully onboarded members of the IT team (get to know the teams, the tools)
- Working closely with IT Support and IT Operations, suggesting and implementing improvements in the processes
- Review of our current Knowledge Base
First 6 months
- Solidify our processes and be a mentor on Change/Incident/Project management
- Onboarded in our tools management (ITSM, PM)
- Help deliver visible improvement in our Knowledge base
- Validate a plan to build the integration map
First year
- Leader and referent for IT processes - among all teams composing the IT function
- Robust Knowledge Management process in place
- Build and maintain an up-to-date version of the Integration Map
What we are looking for
- 3+ years of experience in the IT fields - covering at least some of the assignments listed in this position
- Genuine interest in IT processes & Knowledge management - and their practical application
- You are
- process-oriented, methodic, and enjoy keeping things well-organized
- enjoy being a facilitator, design solution in a collaborative manner
- a doer, proactive, looking to have an impact on the team
Nice to have
- Experience managing an ITSM platform and/or Project Management tool
- Experience with System Integration Mapping
- Interest in Automation and Generative AI
- Certification (ITIL, Project Management)
—
ITSM : Freshservice, ServiceNow, Jira Service Management…
Project Management : PMP, Prince 2…
#LI-Hybrid #LI-FR1
What are you waiting for! At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page. Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: [email protected]Protect yourself from fraudulent recruitment activity Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.