About the role
Neo Security is hiring an Operations Manager to keep our Boston office and day-to-day company operations running smoothly. Based full-time in our Boston, MA office, you'll own office management, vendor and facilities relationships, internal tools and processes, and cross-functional operational projects that help the company scale efficiently. You'll work closely with People, Finance, IT, and the leadership team, acting as the person who makes sure the details behind a growing company are handled well. This role suits a highly organized, resourceful generalist who enjoys variety, takes ownership of problems without being asked, and wants to build the operational backbone of a fast-growing security company from the ground up.
What You'll Do Own day-to-day office management for the Boston office, including facilities, supplies, vendor relationships, and workplace experience. Manage relationships with building management, landlords, and office vendors, negotiating contracts and resolving issues as they arise. Plan and execute internal events, offsites, and team celebrations, coordinating logistics, catering, and vendors. Own and improve internal operational processes and tools (e.g., expense management, equipment provisioning, office systems), identifying opportunities to increase efficiency as the company scales. Support new hire onboarding logistics, including workspace setup, equipment procurement, and first-week office experience. Partner with People/HR on office policies, employee experience initiatives, and culture-building activities. Partner with Finance on office-related budgeting, vendor invoicing, and expense tracking. Coordinate with IT on office technology needs, including equipment ordering, setup, and troubleshooting basic issues. Serve as the primary point of contact for office-related questions and issues from employees and visitors. Lead or support cross-functional operational projects as needed, from process documentation to ad hoc initiatives requested by leadership. Ensure the office is a safe, welcoming, and well-run environment, including managing security/access procedures for the space.