Staff Software Engineer - Customer Engagement & Docs Platform

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Benefits Diversity Engineering Research Students & new grads Back to search results Staff Software Engineer - Customer Engagement & Docs Platform San Francisco, California Apply now

Who we are At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. Our AI-powered Assistant serves as the initial point of contact for customers seeking assistance on how to use our platform effectively. The Customer Engagement and Docs platform team's objective is to help customers resolve their problems faster using AI / LLMs. We provide customers with precise and comprehensive solutions to their problems or build experiences to facilitate a seamless escalation to a support agent when necessary. As a Staff Engineer, you will operate at the intersection of Product development and Machine Learning.

Responsibilities include gaining a deep understanding of user behavior; identifying factors contributing to problems; leveraging Product, Machine Learning (ML) and Large Language Models (LLMs) to analyze intricate technical use cases within a secure enterprise environment and eventually providing a path to resolving them. The impact you will have: Lead design, development, and deployment of systems for Evaluation, Answer retrieval and Quality improvement for helping customers. Lead architectural decisions to ensure performance, reliability, and accuracy of the knowledge systems. Drive best practices for engineering excellence, including design reviews, code quality, testing strategies, and performance optimizations. Deliver high-quality, production-ready code and services end-to-end — including performance tuning, resiliency improvements, and debugging in live environments. Contribute to longer-term technical planning and support strategic initiatives in Assistant and Support organizations. What we look for: 6+ years of industry experience building and operating large-scale distributed systems. Demonstrated technical proficiency in machine learning and software engineering, coupled with a strong product-oriented approach. The capacity to define and structure solutions in ambiguous problem domains. Ability to mentor and guide junior engineers, as well as to effectively collaborate across various team boundaries. Track record of driving high-impact, technically complex initiatives that delivered clear customer or business value. Prior experience with retrieval systems and search technologies is a plus. Pay Range Transparency Databricks is committed to fair and equitable

compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual

compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total

compensation package for this position may also include eligibility for annual performance

bonus, equity, and the

benefits listed above. For more information regarding which range your location is in visit our page here . Local Pay Range $190,000 — $260,000 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter , LinkedIn and Facebook .

Benefits At Databricks, we strive to provide comprehensive

benefits and

perks that meet the needs of all of our employees. For specific details on the

benefits offered in your region click here . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. Why Databricks Discover For App Developers For Executives For Startups Lakehouse Architecture Databricks AI Research Customers Customer Stories Partners Partner Overview Partner Program Find a Partner Partner Spotlight Cloud Providers Partner Solutions Why Databricks Discover For App Developers For Executives For Startups Lakehouse Architecture Databricks AI Research Customers Customer Stories Partners Partner Overview Partner Program Find a Partner Partner Spotlight Cloud Providers Partner Solutions Product Databricks Platform Platform Overview Sharing Governance Artificial Intelligence Business Intelligence Database Data Management Data Warehousing Data Engineering Business Productivity Application Development Security Pricing Pricing Overview Pricing Calculator Open Source Integrations and Data Marketplace IDE Integrations Partner Connect Product Databricks Platform Platform Overview Sharing Governance Artificial Intelligence Business Intelligence Database Data Management Data Warehousing Data Engineering Business Productivity Application Development Security Pricing Pricing Overview Pricing Calculator Open Source Integrations and Data Marketplace IDE Integrations Partner Connect Solutions Databricks For Industries Communications Financial Services Healthcare and Life Sciences Manufacturing Media and Entertainment Public Sector Retail View All Cross Industry Solutions AI Agents AI Governance Cybersecurity Marketing Data Migration Professional Services Solution Accelerators Solutions Databricks For Industries Communications Financial Services Healthcare and Life Sciences Manufacturing Media and Entertainment Public Sector Retail View All Cross Industry Solutions AI Agents AI Governance Cybersecurity Marketing Data Migration Professional Services Solution Accelerators Resources Documentation Customer Support Community Learning Training Certification Free Edition University Alliance Databricks Academy Login Events Data + AI Summit Data + AI World Tour AI Days Event Calendar Blog and Podcasts Databricks Blog AI Blog Data Brew Podcast Champions of Data & AI Podcast Resources Documentation Customer Support Community Learning Training Certification Free Edition University Alliance Databricks Academy Login Events Data + AI Summit Data + AI World Tour AI Days Event Calendar Blog and Podcasts Databricks Blog AI Blog Data Brew Podcast Champions of Data & AI Podcast About Company

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