About the role
Who we are Lab37 Robotics , is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients.
About
the role You make sure what gets built in the R&D kitchen actually works in the real one — at scale, under pressure, shift after shift. You sit at the intersection of culinary operations, training, and performance analytics. You can read a dashboard from your couch and know which kitchen is about to have a problem — then get on the ground, find the root cause, and fix it in a way that holds. Because fixing one kitchen isn't the job. Turning every fix into a system — a playbook, a standard, a training flow — that the next kitchen inherits without you in the room: that's the job. This is not a corporate role. You're part-detective, part-coach, part-systems-builder. You'll move fast, work in scrappy environments, and be measured not just by whether the kitchen in front of you performs — but by whether the next one performs before you ever get there.
What you'll do Operationalize R&D output : Take certified recipes and methods from the R&D kitchen and build the real-world playbooks that make them executable — prep sequences, station setups, timing logic, contingency guides, and shift flow documentation. Build and run training programs : Design the curriculum, conduct initial kitchen training for every new menu launch, and build the ongoing certification and reinforcement system that ensures standards don't decay. Monitor remotely, act decisively : Live in our kitchen KPI dashboards (ratings, COGS, waste, ticket times) across all locations. Surface drift early. Know when to deploy yourself vs. when to escalate vs. when to coach remotely. Field diagnose and execute : When a kitchen is underperforming, land there with a clear diagnostic framework — observe ops, identify root cause (not symptoms), design a corrective plan, and execute it with