About the role
Customer Delivery Specialist – Korean-Speaking This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel. Be an agent of change to facilitate Service Excellence’s delivery of seamless and excellent service to stakeholders and customers Be the lead operational contact for HPE Financial Services for assigned portfolios Be responsible for team level attainment of business plan – volume, accounts receivables, margins, customer satisfaction and other operational measures Be jointly accountable with the Financial Account Managers through objective setting process for the end-to-end ownership of the customers, high value relationships and partners/vendors/suppliers Facilitate team’s ability to provide seamless delivery and excellent service to customers/stakeholders. Own the attainment of the Total Customer Experience measures and promote a strong customer service culture Partner with Business Process to assist in new program implementation and system implementation Support Sales team in contract negotiation and escalations Ensure compliance with policies and procedures and that audit deficiencies are rectified Interface with external partners/vendors/suppliers for transaction handling Champion global best practices in operation effectiveness and efficiency, including systems, processes, people and technology Education and Experience Required: Bachelor's degree or master's in related field. Min 2-6 years related experience in a telephonic support position in a service or end-user support environment. Ideally with some experience in the microcomputer industry. Technical training in the company or other manufacturers' product lines. (trainable if no related experience) This position requires a Korean speaker as it is to support the Sales team based in Korea Knowledge and Skills: Working knowledge of the field of Customer Relations. Demonstrated verbal communication and customer service skills. ntermediate-level knowledge of operating systems software. Demonstrated writing/correspondence skills. Experience and demonstrated presentation skills. Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility. #LI-Hybrid What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of