About the role
Graduate Remote Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Hewlett Packard Enterprise offers university student graduates the opportunity to join a leading IT company and gain invaluable experience. Hewlett Packard Enterprise offers you a highly dynamic, fast-paced, professional working environment and the chance to develop the skills you have gained at university in a real business environment. At HPE you will not only apply these skills in the IT industry, but also acquire a range of abilities to contribute to the business whilst working alongside industry professionals. You'll have regular training and one-to-one meetings with your manager. Working together, you'll set goals and plot your development. And with our open-plan offices and friendly working culture, you'll have the chance to learn from senior managers who can help you in your future career. What you’ll do: Joining our Global Remote Services team as a Graduate Remote Engineer you will be providing remote service and technical guidance to our customers. Your focus will be on solving various business systems and applications problems, guiding onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS). Participate in workshops, trainings and office visits to improve technical and process knowledge and increase professional expertise. P roviding service/working outside standard business hours, on weekends and Bank holidays What you’ll need: Bachelor or Master’s degree completed in the last year (preferably in Engineering/IT) Excellent verbal and written communication skills Excellent analytical and problem solving skills. Customer oriented attitude Mastery in English Ability to operate effectively within a virtual (cross-cultural) team #grads #operations #graduate Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of