About the role
We are hiring AI Strategy & Transformation Leads to lead the rollout and expansion of Broccoli across our most strategic customers and build this function from the ground up.
This is a highly impactful role at the intersection of customer partnership, operations, analytics, and product strategy. You will work directly with executive teams at large home services platforms to deploy Broccoli, measure business impact, and identify opportunities to expand AI across their operations.
The insights you generate from working closely with customers will shape the future roadmap of the Broccoli platform, while the relationships you build will support long-term customer growth and expansion.
This role will involve occasional travel to customer locations to support deployments and strengthen executive relationships.
What You'll Do
- Function as the AI Transformation Project Manager for strategic customers rollouts (coordinating Broccoli’s onboarding, CSM, and engineering teams alongside customer stakeholders).
- Own executive-level reporting and conversations (including deployment updates, ROI business reviews, and discussions on future AI opportunities).
- Create customer expansion strategies (identifying opportunities for customers to adopt additional Broccoli products and expand usage across their operations).
- Drive the product roadmap (serving as the voice of the customer by developing a deep understanding of customer operations, bringing their highest-priority needs back to Broccoli, and identifying new AI workflows that drive meaningful operational value).
- Build the AI Strategy function (design the playbooks, reporting frameworks, and best practices that will scale Broccoli’s enterprise deployments as the company grows).
