At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: What is
the role? As a Client Operations Management Specialist, you play a critical role in servicing, supporting, and minimizing risks for property loans originated, maintained, or transferred by various mortgage servicing clients in a dynamic production environment. You'll harness your attention to detail and critical thinking skills to resolve property tax and highly escalated client issues, ensuring optimal client satisfaction. Stay continually engaged and motivated utilizing advanced tools to analyze, query and manipulate data according to defined business procedures. Apply your findings to enhance workflow applications, forms ad databases contributing to streamlined operations and optimized outcomes. We foster a learning culture that encourages personal and professional development, enabling you to thrive and reach your full potential. What will you be doing? Conducts intricate research of property tax cases by utilizing advanced tools and resources including internal departments, third party sources, public agencies, and clients according to defined business procedures Serves as the primary point of contact for customers with complex issues that require escalation Delivers exceptional client service in a high-volume production environment Adheres to all required company and client driven standards and/or Service Level Agreements (SLAs) Performs simple to complex reporting such as maintaining tax research files, searching and investigating tax research case information, and processing departmental documents requiring knowledge of functional operations Handles customer inquiries and complaints, providing resolution in a timely and professional manner by adhering to all required escalation and complaint process
requirements Escalates customer issues to the appropriate department or team member following established protocols Solicits input and ideas from others across the organization to resolve issues or improve processes Develops meaningful insights and makes recommendations to provide solutions to complex and challenging operational problems Partners with team members, leaders, vendors, or other business partners to connect and drive team goals to the organization's goals and vision Completes all work tasks within the established deadline by effectively prioritizing and managing time well Are you the right fit? Working knowledge of process-specific platforms and / or programs Technical subject matter expert of specific tasks or work processes Ability to resolve escalated issues Experience in leading resources Advanced problem-solving skills Ability to communicate confidently and effectively with all levels of the organization, specifically the ability to tell a story with supporting data Strong project management, analytical and interpersonal skills required Ability to work independently, as well as in a team environment, to achieve set goals and complete assignments within established parameters and deadlines Proficient in MS Office Suite Technically savvy with a proficiency to learn new systems and applications Ability to cultivate and maintain collaborative working relationships Proven ability to gather and analyze data from multiple sources, and prioritize multiple work assignments Excellent verbal and written communication skills with an ability to articulate complex ideas Demonstrate behaviors that align with our values and foster an inclusive culture Willingness to continuously learn and develop Adaptable in an ever-changing environment Job
Qualifications: JOB
QUALIFICATIONS High school diploma, GED or equivalent required; bachelor’s degree preferred 6+ years of relevant experience Client service-oriented experience required Strong aptitude for leading people, with the ability to influence and motivate others Ability to provide exceptional client service in a high-volume production environment Ability to manage, prioritize and delegate tasks for assigned team(s) Ability to manage time, set priorities and meet deadlines for self and assigned team(s) Intermediate computer skills and technical mastery of relevant systems and applications Ability to understand basic property related documentation from a variety of sources Critical thinking to synthesize information from multiple sources to solve problems Detail oriented to process and analyze data accurately Ability to collaborate with others and provide status updates Exceptional verbal and written communication skills Willingness to continuously learn and develop Annual Pay Range: 45,600 - 49,920 USD Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs. Thrive with Cotality At Cotality, we offer more than just a job, we provide a
benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful
perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights, depending on role classification, include: Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Multiple medical plan options with mental health and wellness support offerings. Retirement: 401(k) with company match and vesting after one year. Financial
Perks: $400 annual well-being stipend and tuition assistance up to $5,250. Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and
benefits package. We are better together when we support and recognize our differences. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates Looking for a Remote role? Please navigate to "location" and filter on desired country under the "locations". ex: United States, Canada, United Kingdom, India Are you ready for a career with Cotality? We have some exciting news to share with you, CoreLogic will now be called Cotality! Our new brand reflects our commitment to delivering innovative solutions and building deep relationships. Speaking of fresh starts—if you’re thinking about making a change, and you’re someone who wants to work for a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries, apply today! Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their
compensation or that of other applicants. If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at [email protected] or 1-866-224-2086. Please include the following information in your email: The specific accommodation you’re requesting to complete an employment application the position you are applying for (job title and/or job number) Do you represent a third-party organization supporting individuals with disabilities? You can contact us at [email protected]. Please allow up to three business days to receive a response. Please include the following information in your email: Your organization’s name Organization’s location(s) Brief description of your need Cotality is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of Cotality. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Cotality or a Cotality recruiter, please contact Cotality at [email protected]. Please be advised that all legitimate correspondence from a Cotality employee will come from "@Cotality.com" or "@CoreLogic.com" email accounts. Cotality will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format. Cotality will never ask candidates to make any type of personal financial investment related to gaining employment with the Company. Please click here to view the Cotality Applicant Privacy Statement. By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
