About the role
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Our People Operations team is looking for a Senior People Operations Specialist to support our global employee experience. Reporting to the Manager, Global People Operations Service and Strategy , you will help evolve our service delivery model. This role is an opportunity for a professional wanting to build their people project management skills . You will have the chance to scope and own projects independently, with the support of our Total Rewards and Operations team. Location & Workplace Flexibility Hub Locations: This role is based out of one of our hub locations: New York, Chicago, Austin, Salt Lake City, or San Francisco . Time Zone Preference: Preference will be given to candidates operating in the Mountain (MST) or Pacific (PST) time zones. Workplace Model: While there is no mandatory daily or weekly in-office requirement, you should be located near a hub and prepared to come into the office on an as-needed basis to support projects and initiatives.
RESPONSIBILITIES Global Service Delivery: Act as a line of support for global employee queries alongside the rest of the Global People Operations team, resolving inbound requests via our ticketing system. You will leverage historical data, team SOPs, and internal documentation to solve cases independently. Service Strategy: Analyze ticket trends to identify operational friction. Partner closely with our Senior Manager, People Operations Transformation to design, build, and implement self-service tools and knowledge bases that empower employees, support organizational change, and foster a self-service culture. Project Ownership: Partner cross-functionally with Talent Acquisition, Payroll, IT, Legal, and Total Rewards to optimize global workflows. Take the lead on proposing action plans and scaling processes for the global team. Global Lifecycle & Workday Management: Support end-to-end employee lifecycle transactions globally. Execute and audit employment changes within Workday, maintaining system records by focusing on current compliance standards and clean data structures.
