About the role
Location: Lille Contract time: Not fixed (full-time, part-time, etc.) As a Technical Support Specialist at Feedier, you will be the front-line advocate for our customers’ success. You are part of our Delivery Team . You’ll work closely with end users to troubleshoot technical issues, guide them through our Platform’s features, and ensure they extract maximum value from the Feedier Platform. Your deep product knowledge, empathy, and problem-solving skills will directly impact customer satisfaction and retention . Key
Responsibilities You own the Support function with our support portal and knowledge base . This is a strategic work for the company’s growth, as it’s the entry door to continuous improvement and customer retention . What does it mean? Provide world-class customer support to our customers through meetings/email/calls. Investigate bugs and technical challenges (AI and data) ; collaborate with Product and Engineering teams to identify root causes and implement fixes. Concretely, it means daily communication with customers and internal teams. Maintain an in-depth understanding of Feedier’s features and integrations ; continuously update knowledge base articles and FAQs. Maintain and improve workflows / automations to reduce manual work around customer support.